Keep operations moving
Coordinate schedules, monitor live routes, arrange vehicle support, and work with vendors to resolve issues as priorities change.
OPERATIONS / PEOPLE / TECHNOLOGY
Armin
Pourian.
Operations Coordinator & Supervisor
I connect people, processes, and technology to keep busy operations running smoothly.
North Vancouver, BCOpen to opportunities
OPERATIONAL SCOPEEn Route 24/7 Logistics
40–60vehicles in the fleet
~100delivery associates supported
3dispatchers reporting to me
01 / WHAT I BRING
Connecting teams, processes and technology.
I enjoy finding what needs attention, building a workable process, and seeing it through. My experience sits at the intersection of operations, people, and systems.
Support the team
Help recruit and onboard employees, coach drivers, maintain records, and handle employee concerns with care and discretion.
Make systems work better
Turn recurring problems into clear processes. Use spreadsheets, digital tools, and hands-on troubleshooting to make everyday work easier.
02 / SELECTED CONTRIBUTIONS
Problems solved. Processes improved.
A closer look at the problems I worked on, the decisions I made, and the processes I helped improve at En Route 24/7 Logistics.
01 / WORKFORCE PLANNING
Clearer criteria for assigning shifts.
Built a scheduling framework around employment status, seniority, availability, and performance.
Explore the example
The challenge
Shift allocation needed clearer criteria, while daily absences and changes still had to be covered.
My contribution
I developed a four-tier framework, used AI-assisted percentage calculations to help rebalance allocations, and drafted a written scheduling policy. I maintained the weekly master schedule and revised coverage daily.
The result
A repeatable allocation method and a written explanation of how scheduling decisions were made.
02 / FLEET COORDINATION
Getting vehicles back on the road.
Connected repair shops, dealerships, rental providers, and drivers to resolve vehicle issues.
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The challenge
Vehicles awaiting repair could disrupt route coverage and create extra pressure on the team.
My contribution
I expanded vendor relationships, coordinated repairs and rentals, sourced parts, and handled minor repairs directly. I followed up with service providers to keep vehicle availability visible.
The result
More repair options, reduced downtime, and lower costs through practical maintenance and vendor follow-through.
03 / PEOPLE COORDINATION
Supporting employees beyond their first day.
Helped employees get started, stay informed, and build confidence in daily delivery operations.
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The day-to-day need
A large delivery team needed consistent hiring support, clear expectations, coaching, and reliable records.
My contribution
I supported recruitment and onboarding, maintained employee records, coached drivers, and helped coordinate training and on-road audits. I handled employee concerns with discretion and followed up on safety and return-to-work matters.
The result
Recruitment, employee support, and operational coverage in one continuous workflow.
03 / EXPERIENCE
Experience built through hands-on work.
Experience across Canadian logistics and operations, with earlier people coordination and administrative work in Iran.
Operations Coordinator / Supervisor
En Route 24/7 Logistics Inc.
Coordinated fleet and workforce operations in an Amazon delivery service partner environment. Supervised three dispatchers, worked with two coordinators and a manager, and supported approximately 100 drivers.
- Built weekly schedules and made daily revisions for coverage and operational needs.
- Coordinated driver coaching, safety follow-up, vendor services, and vehicle availability.
- Supported hiring, onboarding, employee records, inventory, and communication with Amazon and service partners.
Previously: Delivery AssociateMAR 2023 — MAR 2024
Completed high-volume last-mile deliveries before progressing into operations coordination and supervision.
Sorter
Purolator
Worked in warehouse sorting operations and completed internal WHMIS and dangerous goods training.
Executive / Operations & Coordination Support
Iranian Rood Civil
Supported recruitment, interviews, onboarding, scheduling, employee records, training, and coordination between employees and management. Maintained documentation and followed up on workforce and operational activities.
Reception / Administrative Support
Army Hotel · Mandatory military service
Provided front-desk and administrative support in a structured service environment.
04 / TECHNOLOGY & PRACTICAL IT
The operations person who solves the tech problem, too.
Colleagues have relied on me for computer, software and connectivity problems alongside my operations responsibilities. I combine practical troubleshooting with the tools that keep teams organised and work moving.
IT troubleshooting & operating systems
Diagnosing software and connectivity issues, reinstalling operating systems, and working with Windows Pro/Enterprise, Windows Server, macOS and virtual machines.
Spreadsheets & workforce planning
Using Excel and Google Sheets to organise weekly schedules, track daily changes and turn allocation rules into usable planning tools.
Team collaboration & documentation
Coordinating work and keeping information accessible through Microsoft 365, Google Workspace, Teams, OneDrive, Outlook, Monday.com, Adobe Acrobat and DocuSign.
Fleet systems & recruitment tools
Working with Amazon Cortex, Fleetio and Netradyne for delivery and fleet operations, plus SmartRecruiter and Indeed Employer for hiring and onboarding support.
AI-assisted problem-solving
Using ChatGPT, Copilot and Gemini to support analysis, drafting and troubleshooting. My scheduling project used AI-assisted percentage calculations to rebalance shift allocations.
Education
Bachelor’s degree in Civil Engineering Technology
Khavaran Institute, Mashhad · 2015–2018
LET’S CONNECT
Let’s talk about your team’s next hire.
I’m interested in operations, administrative coordination, and people support opportunities. I value a respectful, collaborative environment where responsibility comes with the trust to make decisions and room to grow.